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SHIPPING & RETURNS

Shipping Policy

At Hackit Shop, we aim to deliver trending products quickly and reliably. Please review our shipping details below before placing your order.

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Once shipped, you will receive a tracking number via email.

Shipping Time

  • Standard delivery typically takes 7–15 business days.

  • Some items may arrive sooner depending on the supplier’s warehouse location.

  • Please note: delivery times are estimates and may vary due to customs, carrier delays, or busy seasonal periods.

Shipping Costs

  • We are proud to offer Free shipping on all orders shipped to the uk over £40

  • Standard Shipping costs apply of £1.99.

  • International Shipping is Free for orders over £60

  • Standard International shipping costs apply of £5.99 

  • No hidden fees or surprise charges at checkout.

Tracking Orders

  • A tracking number will be provided once your order has been dispatched.

  • You can track your order directly through the carrier’s website.

Lost or Delayed Packages

  • If your order is significantly delayed or lost in transit, please contact us at info@hackit.shop and we will assist you with a replacement or refund.

Wrong Address Disclaimer

  • Please double-check your shipping details before placing an order. Hackit.Shop is not responsible for orders shipped to incorrect addresses provided by the customer.

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Return & Refund Policy

At Hackit Shop, your satisfaction is our top priority. If you’re not fully happy with your purchase, please review our return policy below:

Eligibility for Returns

  • You may request a return within 14 days of delivery.

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Used, damaged, or altered items may not qualify for a refund.

Non-Returnable Items

  • For hygiene and safety reasons, certain products (such as worn smart devices or beauty items) cannot be returned once used.

  • Clearance or final-sale products are non-returnable.

Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

  • If you received a defective or incorrect item, please contact us within 7 days of delivery and we’ll arrange a replacement at no extra cost.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

  • Original shipping charges (if any) are non-refundable.

How to Start a Return

To start a return, email us at info@hackit.shop with your order number, product details, and reason for return. We’ll provide you with instructions.

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